Cancelling the order
As a customer you have the right to cancel and return your order within 14 days, for any reason and without a justification.
In case of a refund, the refund will be made to the payment method used in the order (not, for example, by bank transfer).
An order can only be canceled if your order has not been processed and shipped before the cancellation notice. Send an e-mail about cancellation to firstname.lastname@example.org and we will cancel your order.
Return of one or more products
Returning products is free of charge if you follow the instructions below:
1. Make a return notification by email
Indicate your order number by e-mail, as well as the reason for the return - the order number can be found in the order confirmation provided by e-mail.
2. Return only unopened, untested and intact products!
The free right of return only applies to salable, undamaged returned products. The cosmetics sold in the ECO Minerals online store are hygiene products: the returned product must not be opened, tried or used. This also applies to product coatings and packaging. Packaging materials, such as bubble wrap or wrapping paper, are not included in the aforementioned packaging or coatings.
If you return an opened, tried or used product, we will not refund the price paid for it. In addition, you will have to pay the cost of the return.
Pack the returned product well, because if it breaks during return shipping, we will not refund the price you paid for it.
3. Failure to pick up your order is not a refund
A shipment returned from the location that is not picked up by the customer and for which no return notice has been sent is not a return. We will deduct the amount corresponding to the delivery costs of the order before returning the payment as the cost of returning the undelivered shipment.
4. We will notify you when your return has been processed.
We strive to process Customer Returns as soon as the return arrives to us. You will receive an email notification once your return has been reviewed and processed.